Stove delivery is free to UK mainland for orders over £250 and £25 for orders under £250. For orders off mainland contact us to confirm delivery details. In most cases we aim to deliver within 3-5 working days, however if an item is out of stock we may need to order the stove from the manufacturer (this can take up to 2 weeks) we will inform you of this when you place your order and let you know an estimated time of arrival.
When we deliver your stove or range cooker please ensure that someone is available to receive the delivery and lend a hand where appropriate. Please let us know in advance if there are steps or other obstcles, which the stove wil have to go up or down.
If a stove is received faulty or damaged it should be refused and not signed for. This is almost never the case. Items which have been signed for will be deemed to have been received in good condition.
We offer a 7 dayl refund and collect service. This gives the customer 7 working days (from the day of delivery) in which to decide to keep the goods or return them to us for a refund.
This meets European Directive of long distance selling regulations. Please note however that the buyer is responsible for any carriage costs incurred when returning an item. This cost is usually between £40 - £70 depending on where you are and the type of item. This is a direct cost to us to have the item collected and returned. We will deduct this amount from the refund.